Iccwin Privacy Policy — Protecting Your Information Our Commitment

This privacy policy explains how iccwin collects, uses, and safeguards your personal information. It applies whenever you use the iccwin website, mobile app, or any of our other services.

This privacy policy is written in plain language so that any iccwin member in Bangladesh can easily understand it — no legal expertise required. iccwin believes transparency is the foundation of trust, and there is nothing hidden here.

If you do not wish to read this policy, please refrain from using iccwin. Continued use of the service constitutes your acceptance of this policy.

Iccwin collects only the information strictly necessary to operate its services — nothing excessive or unnecessary. The table below outlines the different types of data collected.

Iccwin uses your information only for specific, legitimate purposes. No data is ever used beyond its original intent. The reasons for each use are explained below.

• Account management: Your identity and contact details are used to create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals correctly and to prevent fraudulent transactions.
• Betting & game management: To accurately calculate and record your bet history, results, and payouts.
• Legal obligations: Your information is used for anti-money laundering (AML) compliance, counter-terrorism financing, and age verification.
• Providing support: Support agents may access relevant account history to help resolve your issue.
• Service Improvement: Anonymized usage data is analyzed to continually improve the iccwin experience.
• Promotional Communications: With your consent, we may send you offers and updates. You may withdraw this consent at any time.
• Security Assurance: To detect suspicious logins or transactions and prevent fraud.

Iccwin never sells your personal information or shares it beyond the purposes you've consented to. In certain specific situations, limited data may be shared with selected third parties — but always with your protection as the top priority.

• Payment providers: Only the information needed to complete transactions via biBkash, Nagad, Rocket, or your bank — nothing more.
• Identity verification services: During the KYC process, your name and ID details may be shared with a government-approved identity verification platform.
• Technology service providers: Cloud hosting, data analytics, and security software providers may have limited access to technical data — but are not permitted to use it independently.
• Legal Authorities: Relevant information may be required to be disclosed in response to a court order, government investigation, or other legal obligation.
• Business changes: In the event of an acquisition or merger, your data may be transferred to the new entity — you will be informed in advance if this occurs.

All data collected by iccwin is stored in internationally certified, secure data centers. Each server is protected by multiple layers of physical and digital security. Data is kept in encrypted form — meaning that even if someone were to gain server access, the information would remain unreadable.

Iccwin does not retain your data longer than necessary. After account closure, certain information may be kept for a defined period to meet legal obligations — once that period ends, it is permanently deleted.

• Active account data: retained for as long as the account remains active.
• After account closure: up to 5 years, as required by legal obligations.
• Financial transaction records: 5–7 years, in accordance with AML regulations.
• Support chat history: 2 years.
• Technical logs (IP, device): 1 year.

Iccwin's website and app use cookies — small text files stored on your browser or device that help improve the service and remember your login session. iccwin uses three types of cookies.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent iccwin from functioning properly.

Every iccwin member has specific rights over their personal data. To exercise these rights, email us at support@iccwin.best or reach out via live chat.

Iccwin strictly prohibits access to its services by anyone under 18. No personal data is knowingly collected from minors. Age is verified at registration, and photo ID verification is mandatory in any cases where doubt arises.

If a parent or guardian suspects that their child under the age of 18 is using iccwin, please contact us immediately at support@iccwin.best. We will promptly close the account and delete any data collected.

Iccwin's services incorporate certain third-party software — including payment gateways, live chat tools, and analytics platforms. Each of these third-party providers operates under its own privacy policy.

Iccwin works only with trusted, established providers that meet international data protection standards. A data processing agreement is in place with each third party, under which they are contractually bound not to use your information beyond the scope of services provided to iccwin.

• Third-party providers receive only the information necessary to deliver their specific service.
• They are not permitted to use your data for any purpose of their own.
• Iccwin regularly verifies that providers are complying with their contractual obligations.

Iccwin may update this privacy policy when necessary — for example, if the scope of services expands, legal requirements change, or new technologies are introduced.

For significant changes — such as a change in how your data is used or the introduction of new data types — you will be notified in advance by email or app notification. Minor technical or editorial updates will only be reflected in the "Last updated" date on this page.

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us. We aim to respond within 48 hours.

When submitting a complaint by email, use "Privacy Complaint" as the subject line and include a clear description of the issue, your account ID, and what outcome you are expecting.