Changing the language on iccwin is quick and easy — you can do it at any time. Here's a step-by-step breakdown:
On the website: Look for a globe icon or a language selector like "EN | BN" in the top-right corner of the page (or in the footer). Clicking it will bring up a list of available languages. iccwin currently supports Bengali (BN), English (EN), and several other languages. Once you select your preferred language, the entire interface will switch over instantly.
On the App: From the app menu, go to "Settings" → "Language" and select your preferred language. Tap "Save" to confirm. The app may restart automatically.
When you're logged in, your language preference is saved to your account — so it will load automatically the next time you sign in. If you browse without logging in, the preference only applies for that session.
There are several ways to temporarily or permanently close your iccwin account — choose the option that best fits your needs.
Cooling-Off (Temporary Break): You can take a break lasting anywhere from 1 day to 6 weeks. Go to the "Responsible Gaming" section in your Account Settings, select "Cooling-Off Period", and set your preferred duration. You won't be able to log in during the break, but your balance will remain completely safe.
Self-Exclusion (Long-Term): To close your account for anywhere between 6 months and 5 years, email support@iccwin.best or mention "self-exclusion" in the live chat. During this period, your account cannot be reactivated under any circumstances.
Permanent Closure: To permanently close your account, submit a written request to support. Make sure to withdraw any available funds first — retrieving them after closure can be complicated.
To learn more about our Responsible Gaming tools, visit our Responsible Gaming Visit the page.
The time it takes for winnings to appear in your iccwin wallet depends on the type of game you won.
Sports Betting: Once a match ends and the result is confirmed, winnings are typically credited to your wallet within 5 to 10 minutes. For live betting, settlement happens automatically after the event concludes.
Lottery: Winnings are typically credited to your wallet within 15–30 minutes after the draw is completed. Larger prizes (over ৳10,000) may take a little longer to process due to verification.
Casino & Slots Games: Winnings are credited to your wallet instantly.
Bonus Rewards: Promotional bonuses are typically credited within 24 hours. Competition prizes are awarded within 48 hours of the winner announcement.
If you haven't received a prize, contact Live Chat with your bet reference number and we'll sort it out quickly.
To view all active iccwin promotions in one place, log in and head to the "Promotions" or "Offers" section. On the website, you'll usually find a "Promotions" link in the homepage banner or the top menu.
Offer Update Schedule:
— Daily Offers: A new daily cashback or free bet offer goes live every day at 10:00 AM and expires at 11:59 PM the same night.
— Weekly Promotions: Weekly reload bonuses and tournament challenges are refreshed every Monday.
— Event-Based Offers: Special odds boosts and bonuses are announced ahead of major cricket or football series.
— Permanent Offers: The first deposit 150% bonus runs all year round.
Keep notifications turned on in the iccwin app so you get instant push notifications whenever a new offer is available — that way you'll never miss an opportunity.
Yes — iccwin's referral program rewards both you and your friend when you invite them to join.
How to Refer: After logging in, go to the "Invite Friends" or "Referral" section in your account menu. You'll find your personal referral link or code there. Share that link with your friend.
Reward Eligibility Conditions:
— Your friend must register through your referral link.
— A first deposit is required after registration (minimum ৳500).
— The referral bonus activates once your friend completes their first bet.
Prize Amount: You'll earn a bonus of ৳200 to ৳500 for every successful referral (subject to change based on current promotions). Your friend will also receive a separate bonus on their first deposit.
Rewards are credited to your wallet automatically — no separate claim is needed. You can track your referral status on the "Referral" page.
If you're having trouble with the iccwin app, work through the steps below one by one — most issues are resolved this way.
When you see an "Update" prompt: This means you're running an older version of the app. Visit iccwin's On the App Page and download the latest version. You can install the new APK directly without uninstalling the old app — your data will be preserved.
App won't open or keeps crashing:
1. Restart your phone and try again.
2. On your phone, go to "Settings → Apps → iccwin → Clear Cache".
3. If storage is low, free up some space and try again.
4. The app may not function properly on devices running Android 7.0 or below — in that case, please use iccwin.best on your mobile browser.
If the app won't install: You will need to enable the "Install from unknown sources" option. Go to your phone's "Settings → Security → Unknown Sources" or "Settings → Apps → Special App Access" to turn this on.
If the issue persists, note down your app version number and phone model, then send them to support@iccwin.best.
Both the cause and the solution for a locked iccwin account depend on why it was locked in the first place.
Reason 1 — Incorrect Password: After 5 consecutive failed login attempts, your account will be automatically locked for 30 minutes. Wait 30 minutes and try again, or use the "Forgot Password" link to reset it.
Reason 2 — Security Verification: If you attempt to log in from a new device or an unfamiliar location, iccwin may require additional verification. An OTP will be sent to your registered mobile number — enter it to regain access to your account.
Reason 3 — KYC or Policy Violation: iccwin may temporarily suspend an account if identity verification is pending or if any activity is suspected to violate the platform's rules. You will typically be notified by email with full details.
Resolution Steps:
1. First, check whether you've received any SMS on your registered mobile or any message in your email.
2. Try the "Reset Password" option.
3. If neither of the above works, contact us via Live Chat or at support@iccwin.best with your registered mobile number — issues are typically resolved within 1–2 hours.